Candidate Information

Application Information

To apply to become a TeleTech @Home Agent, please visit the Hirepoint website. From there, you can apply, read more information about the open positions, check out the FAQ's, etc.

This site is only used to help support candidates that are in the application process.

Getting a Workbooth CD

As part of the application process, once you have been moved forward, the Hirepoint Team will ensure that a Workbooth CD is sent to you so that you can take the CD Assessment. In order to move forward in the application process, you will need to Boot your PC to the Workboot CD and take the CD Assessment (instructions below).

Once the CD Assessment is completed, the results will be sent to the Hirepoint Team. You should receive additional information from them 3-7 days later. Please do not contact Technical Support if you have passed the CD Assessment, but haven't heard from Hirepoint about moving forward - instead, contact the Hirepoint Team.

Taking the CD Assessment Using the Workbooth CD

Tip! - Do you have a web-capable phone or tablet? This page is viewable on your phone or tablet! That way, you can see the instructions on this page while your PC is off or you are in Workbooth.

Want to see a video of the CD Assessment? Click Here.

  1. Put the Workbooth CD into your PC's CD/DVD Drive
  2. Power Off your PC (do not restart, power it off)
  3. In order to Boot to a CD, you will need to change your BIOS settings (BIOS is the black screen with white text that you see before Windows loads). Before you do this, review our BIOS Instructions so that you'll be prepared for the next step. (i.e. know what keys you will need to hit on your keyboard to access your BIOS)
  4. Power on your PC and immediately hit the correct keys to tell your PC to enter BIOS Setup
    • Tip: Hit the following keys in order, repeatedly and quickly after turning on your PC: ESC, F1, F2 DEL
    • These are the most common keys used to access the BIOS. If you hit each one quickly, over and over - immediately after powering on your PC, you should get to the BIOS screen.
    • If Windows loads instead of Workbooth, restart and try the above steps again.
    • Got a Dell? Skip BIOS and just hit F12 right after powering on your PC. This is a shortcut key that will take you to a Boot Options Menu. Use your arrow key to select your CD/DVD Drive and then hit Enter.
    • Got an Acer? Do you have an Acer PC, you set the BIOS correctly but it still won't boot to a CD? That's a known issue we have documented regarding Acer's. To resolve this, you will need to contact Acer Technical Support. Note: Once Acer helps you, we'd love to document what they did so that we can post the instructions and others can benefit. You can use the Contact Us Form to let us know the instructions Acer had you follow.
  5. In the BIOS, set the CD/DVD Drive to be the first Boot Device. Detailed instructions are here.
  6. Save the BIOS settings (usually F10 or F12).
  7. Your PC should restart and if you set BIOS correctly, Workbooth should now load. If Workbooth doesn't load correctly, repeat the above steps again.
  8. Wait for Workbooth to finish loading - once you hit the Login Screen, Workbooth is done loading
    • Can't get Workbooth to load? Check out our Self Help..
  9. Click on the Globe to start the CD Assessment (ignore the Login fields)
  10. Enter your Hirepoint ID (6-7 numbers, no letters) and your Email Address (the one you applied with)
    • Don't know your Hirepoint ID? Contact the Hirepoint Team. Tech Support does not have access to Hirepoint ID's, so we will not be able to assist with this.

  11. Click on Submit to start the CD Assessment
  12. Once the Assessment is done, you will see a results page telling you if you passed or failed
    • Failed to Post? That means either the Hirepoint ID or Email Address was entered incorrectly. Confirm your Hirepoint ID and Email and then retake the CD Assessment.
  13. For more information about the CD Assessment results (if you passed or failed) - check out our Assessment Info page.

Getting Technical Support

If you have any technical issues when attempting to take the CD Assessment, please check out our Self Help Page.

Non-technical questions should be directed to the Hirepoint Team.

What's Next?

One you pass the CD Assessment, the information will be passed along to the Hirepoint Team. Please allow 3-5 days for this update to occur. If you do not hear from them regarding the next steps in the interview process, please try and contact the Hirepoint Team directly (Tech Support cannot assist with this step).