If your system does not meet the minimum requirements or work correctly with Teletech systems, we may recommend that you purchase additional equipment so that your system will run the WorkBooth® CD properly. Our technical group will attempt to recommend other solutions prior to suggesting a piece of hardware be purchased. In the event that additional hardware is required, purchasing the equipment will be the sole responsibility of the user.
Workbooth® Requirements to Work
Please be sure to check out the Home Network page as well. In effort to help everyone create a more stable work connection, we've broken out the specific information we have collected regarding the different types of Home Network setups and the best way you can setup your Home Network to ensure a stable connection to our systems.
In addition, if you have a general question - please check our FAQ Section.
The Workbooth® requirements for working at home have both system and networking requirements. We do not require any hard drive space. Our system will not be installing, even temporarily, to your system. You will use the Workbooth® OS boot disk to boot into the Workbooth® operating system. If your system does not boot from the CD you can find information on changing your BIOS to boot from CD on our Booting from CD page. The following table gives the requirements for the system.
The minimum system requirements to run Workbooth® are listed in the following table. Exceeding the minimum requirements helps Workbooth® run better.
- Computer Type: PC (Intel or AMD) only, we do not Support Mac/Apple
- Processor: Minimum of 1GHz CPU or faster
- RAM (Memory): Minimum of 1GB of RAM (more is always better when it comes to RAM)
- USB Ports: Minimum of 2 available, unused USB 2.0 ports. Be advised, that your keyboard and mouse may be using USB ports on your computer; Workbooth requires the availability of 2 USB ports as well.
- Monitor: Your monitor needs to be capable of handling a minimum of 1024x768 desktop resolution
- Note: Workbooth only works with DVI and VGA connectors and will not work with HDMI.
- Sound: Internal sound card is required
- Note: Since Workbooth® cannot have drivers for every possible piece of hardware available, there may be some cases where your particular hardware setup turns out to be incompatible with Workbooth®. The ASD will make every effort possible to work with you to remedy the situation. If replacing hardware becomes the only option left to try, purchasing the new hardware will be at the sole cost of the agent.
- Connection Type: We only allow hardwired, Broadband connections like DSL, Fiber or Cable. Any form of
wireless internet is strictly forbidden
- Example: Radio, Satellite, Microwave internet services are not allowed. Neither are WiFi, 3G/4G connections.
- Stability: In order to work from home, your internet service must be 100% stable. In addition, we also have the following requirements for speed and packet loss:
Special Note: The 120ms latency requirement relates to the maximum speed allowed inside Workbooth when connecting to a Denver server. In some cases, you may see that your speeds in Windows are better than your speeds in Workbooth - this is a classic symptom of Home Network interference. Please consult with the ASD on the different options available to resolve this issue. You can use websites like www.speedtest.net and www.pingtest.net to check your speed, but it will not always return results indicative of what your actual connection will be like once you are logged in and using Workbooth.
In order to connect to the our systems using Workbooth®, you will need to have a properly configured Home Network using a wired Broadband internet service like Cable or DSL (Wireless internet service is not allowed).
If you do not have a router (or a combination Modem/Router) then you will not be able to successfully connect to our Network. Your Home Network setup must be like one of the following configurations. If you are unsure if your modem has a built-in router, contact your Internet Service Provider (ISP).
Note: Workbooth® will not connect if you use a wireless connection between your PC and modem/router.
Scenario #1: Modem --> Router --> Computer
This is the most common scenario for cable ISP's (some DSL providers too depending on the modem they provide). This scenario applies to associates that have a normal modem that does not have any built in routing or features (like the Motorola 5200/Surfboard, Arris modems, etc)
Workbooth® requires DHCP and NAT and the most common way to achieve this is to install a 4-Port Broadband Router between your Modem and your PC
Scenario #2: Modem/Router --> Computer
Some ISP's provide what is referred to as an ADSL Gateway, which is actually a combination of a Router and a Modem (e.g. 2wire, Westell, Actiontec). In some circumstances, if your Home Network uses an ADSL Gateway (modem/router combo) then you will not need to install a separate broadband router.
Note: Workbooth uses very complex connections that appear to be beyond the capibilities of most "gateways". While technically a gateway meets our requirements, more and more we're seeing agents experience a lot of connection-type issues with them. In these cases, we have had the agents "bridge out" the gateway (i.e. remove the routing functionality) and then add a 4-Port Router. In the vast majority of these cases, doing this resolved the agent's connection issues they had while using a gateway.
For the majority of the projects no phone line is required (Teletech utilizes your data connection for phone delivery). Some projects may require a phone service, if so, the agent will be informed at the time of hire of this requirement. If a project does require a phone service then you must have a separate landline that has no phone features installed (i.e. no Call Waiting, no Voice Mail, no Call Blocking/Anonymous Call Block, etc). VoIP lines (i.e. Vonage, Skype) are not allowed, but Digital Phone Service is allowed as long as it is provided by your cable provider. For best performance when using DSL, make sure the phone line is not split off the DSL line; using a completely separate line (RJ11 connection) is the best solution.