If your system does not meet the minimum requirements or work correctly with Teletech systems, we may recommend that you purchase additional equipment so that your system will run the WorkBooth® CD properly. Our technical group will attempt to recommend other solutions prior to suggesting a piece of hardware be purchased. In the event that additional hardware is required, purchasing the equipment will be the sole responsibility of the user.

Workbooth® Requirements to Work

Please be sure to check out the Home Network page as well. In effort to help everyone create a more stable work connection, we've broken out the specific information we have collected regarding the different types of Home Network setups and the best way you can setup your Home Network to ensure a stable connection to our systems.

In addition, if you have a general question - please check our FAQ Section.

The Workbooth® requirements for working at home have both system and networking requirements. We do not require any hard drive space. Our system will not be installing, even temporarily, to your system. You will use the Workbooth® OS boot disk to boot into the Workbooth® operating system. If your system does not boot from the CD you can find information on changing your BIOS to boot from CD on our Booting from CD page. The following table gives the requirements for the system.

The minimum system requirements to run Workbooth® are listed in the following table. Exceeding the minimum requirements helps Workbooth® run better.

PC Requirements

• Computer Type: PC (Intel or AMD) only, we do not Support Mac/Apple
• Processor: Minimum of 1GHz CPU or faster
• RAM (Memory): Minimum of 512MB (we recommend at least 1GB of RAM)
• Monitor: Your monitor needs to be capable of handling a minimum of 1024x768 desktop resolution
• Sound: Internal sound card is required
• Note: Since Workbooth® cannot have drivers for every possible piece of hardware available, there may be some cases where your particular hardware setup turns out to be incompatible with Workbooth®. The ASD will make every effort possible to work with you to remedy the situation. If replacing hardware becomes the only option left to try, purchasing the new hardware will be at the sole cost of the agent.

Internet Connection Requirements

• Connection Type: We only allow hardwired, Broadband connections like DSL, Fiber or Cable. Any form of wireless internet is strictly forbidden
  • Example: Radio, Satellite, Microwave internet services are not allowed. Neither are WiFi, 3G/4G connections.
• Stability: In order to work from home, your internet service must be 100% stable. In addition, we also have the following requirements for speed and packet loss:
  • Latency: 120ms when testing to a Denver, CO server is the maximum allowable latency. For obvious reasons, faster is better. If the fastest you can get is 120ms, consider upgrading your connection.
  • Packet Loss: Maximum allowable packet loss is 0%.

To test your latency to Denver, one tool to try is Speedtest.net. Before clicking on Begin Test, use the slider on the left side to zoom out and choose a server in Denver, CO (where most of our systems are located) to test to.

Home Network Requirements

In order to connect to the our systems using Workbooth®, you will need to have a properly configured Home Network using a wired Broadband internet service like Cable or DSL (Wireless internet service is not allowed).

If you do not have a router (or a combination Modem/Router) then you will not be able to successfully connect to our Network. Your Home Network setup must be like one of the following configurations. If you are unsure if your modem has a built-in router, contact your Internet Service Provider (ISP).

Note: Workbooth® will not connect if you use a wireless connection between your PC and modem/router.

Scenario #1: Modem --> Router --> Computer

This is the most common scenario for cable ISP's (some DSL providers too depending on the modem they provide). This scenario applies to associates that have a normal modem that does not have any built in routing or features (like the Motorola 5200/Surfboard, Arris modems, etc)

Workbooth® requires DHCP and NAT and the most common way to achieve this is to install a 4-Port Broadband Router between your Modem and your PC

Scenario #2: Modem/Router --> Computer

Some ISP's provide what is referred to as an ADSL Gateway, which is actually a combination of a Router and a Modem (e.g. 2wire, Westell, Actiontec). In most circumstances, if your Home Network uses an ADSL Gateway (modem/router combo) then you will not need to install a separate broadband router.

Note: Some ADSL Gateways do have security features that will either block your access to our network or cause issues with your connection to us. In these cases, we may recommend that you contact your ISP to either have your ADSL Gateway replaced or to have your ADSL Gateway "bridged out". In these cases, you will then need to add a router to your configuration.

Telephone Service Requirements

Only regular POTs (plain old telephone service) line phones work with Workbooth®. VoIP phones do not work with Workbooth®. For best performance when using DSL, make sure the phone line is not split off the DSL line; using a completely separate line (RJ11 connection) is the best solution.