Please be sure to check out the Home Network page as well. In effort to help everyone create a more stable work connection, we've broken out the specific information we have collected regarding the different types of Home Network setups and the best way you can setup your Home Network to ensure a stable connection to our systems.

Bridging Out a Modem

If you have been directed to this page, it means that we think that bridging out your Gateway (modem/router combo) might help resolve some of your connection issues. To better make sense of what "bridging out" a modem means, it's best if we explain a little bit about Home Network Setups.

Note: We're not guaranteeing that this will resolve your issue, but based on your symptoms, bridging out your modem is very likely to help you. Also, before one of our technicians can refer you to this page, your issue, symptoms and details are reviewed by a supervisor.

Modem Types

Without getting too far into the details, when it comes to a typical Home Network, there are two standard modem types:

How can I tell which one I have? If you are unsure if your modem is a gateway or not, you can contact your ISP or try using Google to find out.

Typical Home Network Setups

There are dozens of ways to setup a Home Network, but for the purposes of this page, we'll explain the three most common:

Bridge Mode Explanation

While Gateways tend to be fine for most home users, they can sometimes be problematic for Work-From-Home people who rely on things like a stable VPN connection to connect to their workplace. Most common issues are poor routing capabilities (NAT'ing), NAT Table issues and security software that conflicts with VPN's and work applications.

Typical issues we see with Gateway's:

Example Gateways:

Below is a list of some of the more common gateways that we recommend get bridged out. This isn't a complete list, but it covers the gateways that we most commonly see issues with where bridging them out helps.

When you bridge out a Gateway, you remove the extra capabilities and leave yourself with just a plain modem. You would then need to add a 4-Port Broadband Router between the bridged-out Gateway and your PC.

Getting Your Gateway Bridged Out

First, in preparation, you should either have or go purchase a 4-Port Broadband Router. Then, you need to contact your ISP and have them walk you through bridging out your modem and setting up your router. For the most part, it is that simple. Once the modem is in bridge mode, connect the modem to your router and then connect the PC to your router as well (see below image for an example). Verify your connection works OK in Windows and then try Workbooth.

Typically ISP's will not have any problem helping you bridge out your modem and there are only a few gateways on the market that can't be bridged. In those cases, your ISP can provide a different modem that can be bridged.

Has my gateway been properly bridged out? For DSL, there is an easy test - remove your router and connect the PC directly to the modem. Once done, reboot your PC and the modem. If you can go online in Windows, your gateway has not been bridged out.