Please be sure to check out the Home Network page as well. In effort to help everyone create a more stable work connection, we've broken out the specific information we have collected regarding the different types of Home Network setups and the best way you can setup your Home Network to ensure a stable connection to our systems.

4-Port Broadband Router

If you have been directed to this page, it means that your Home Network setup does meet our minimum requirements and that you will not be able to continue in the hiring process until this issue is remedied.

In order to connect to the internet through Workbooth, a Broadband Router (not a switch or a hub) will need to be installed between your DSL/Cable Modem and your PC. More details about this requirement are located on the Requirements page.

While we no longer recommend any specific brand, we do recommend avoiding the following brands because of issues we've seen our associates have with them: Belkin, Dynex, TrendNet, US Robotics and Zyxel

• Important Note Regarding Routers:
  • Belkin Routers - Do not use Belkin. We've dug into them and we don't know why they cause issues or what is needed to fix the issues. Your best bet is to just not use a Belkin router if you want to work for Teletech @Home.
  • Linksys Routers - As a whole, Linksyss routers work well. There are a few models to avoid however:
    • BEFSR41 - We see too many connection issues with this model, we recommend that you avoid it.
    • WRT54G - The WRT54G used to be the mainstay for Linksys, but they are reaching the end of their prime. We've been seeing quite a few lately that stopped working correctly and needed to be replaced. If you have a WRT54G and are working fine, then you should be OK. If you start to see weird, unexplainable connection issues that occur randomly and out of nowhere - we recommend that you consider upgrading your WRT54G
  • Dynex - We've seen mixed results with Dynex routers. If you have a Dynex and don't have any connection issues - you should be ok to leave the Dynex alone. If you are having connection issues, consider replacing the Dynex - with the issues we've seen, there is no way for us to tell if your connection issues is related to the Dynex or not.
  • Generic Routers - Avoid them. They may work, but we will be unable to provide any support for them. We limit our documentation and training to the known brands on the market (i.e. Netgear, D-Link, Linksys, etc).
  • Business/Commercial Grade Routers or Switches - This is your call, but keep in mind we can provide no support for these if you experience connection issues.

You can purchase a 4-Port Broadband Router (not a switch or a hub) at any Office Supply store (like Office Max, Office Depot) or electronics store (like BestBuy, Fry's)---also, Wal-Mart and Target carry 4-Port routers too. Checking around will usually help you find the best price. Routers typically cost around $50-$75, but can often be purchased on-sale for much less if you look around enough.

Here is what the completed installation will look like: